Shipping policy

At Mini Muse & Moulds, all products are handmade to order. Please allow up to two weeks for production, drying, packaging, and dispatch before your order is shipped.

Once your order has been dispatched, you will receive a shipping confirmation email. Delivery timeframes may vary depending on your location and the shipping service used. While we aim to ensure all orders arrive within the estimated delivery period, we cannot guarantee delivery dates and are not responsible for delays caused by postal or courier services.

It is the customer’s responsibility to ensure that all shipping details provided at checkout are accurate. Mini Muse & Moulds is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the customer.

We take great care in packaging our products to ensure they arrive safely. If your order arrives damaged, please contact us within 7 days of delivery with photographs of the damaged item and packaging so we can assess the issue. Refunds or replacements are only available for items that have been damaged during transit and approved following review.

For any questions regarding your order or shipping, please contact us at minimuseandmoulds, and we will be happy to assist.